Effective date: June 14, 2026 · Last updated: June 14, 2026

Privacy Policy

This Privacy Policy explains how Expert Prompt Lab ("we," "us," or "our") collects, uses, and shares information when you visit our website or use our services. Expert Prompt Lab is operated from Canada and serves customers primarily in the United States.

1. Information We Collect

Information you provide — your name, email address, business details, and any information you submit through our forms, intake questionnaires, or email sign-ups.
Payment information — processed securely by our payment processor, Stripe. We do not store your full card details on our servers.
Usage and device data — such as IP address, browser type, pages visited, and referring source, collected automatically through cookies and similar technologies.

2. How We Use Information

To provide, deliver, and improve our services.
To process payments and fulfill your orders.
To send you service communications and, with your consent, marketing emails.
To respond to inquiries and provide support.
To analyze site performance and prevent fraud or abuse.

3. Service Providers We Share Data With

We share information only with service providers who help us operate, and only as needed:

Stripe — payment processing. See Stripe's Privacy Policy at stripe.com/privacy.
Mailchimp — email delivery and marketing.
Analytics & advertising — we may use tools such as Google Analytics and advertising pixels (such as the Meta Pixel) to understand site usage and measure marketing. These tools may set cookies.
Hosting — our website host stores and serves the site.

We do not sell your personal information.

4. Cookies & Tracking

We use cookies and similar technologies to operate the site, remember preferences, and measure performance and marketing. You can control cookies through your browser settings; disabling them may affect site functionality.

5. Email & Your Choices

If you opt in to our emails, you can unsubscribe at any time using the link in any message, in accordance with the U.S. CAN-SPAM Act. We will still send transactional messages related to your purchases.

6. Your Privacy Rights

We handle personal information in accordance with applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA). You may request access to, correction of, or deletion of your personal information, and you may withdraw your consent to marketing at any time. If you are a United States resident, you may also have rights under your state’s laws — in particular, under the California Consumer Privacy Act (CCPA/CPRA), California residents have the right to know, delete, and opt out of the "sale" or "sharing" of personal information, and the right not to be discriminated against for exercising them. We do not sell your personal information. To make any request, email us at info@expertpromptlab.com.

7. Data Retention & Security

We retain personal information as long as needed to provide services and meet legal obligations, then delete or anonymize it. We use reasonable safeguards to protect your information, though no method of transmission or storage is completely secure.

8. Children's Privacy

Our services are not directed to anyone under 18, and we do not knowingly collect information from children.

9. Third-Party Links

Our site may link to third-party sites we do not control. Their privacy practices are governed by their own policies.

10. Changes to This Policy

We may update this Policy from time to time. The "Last updated" date reflects the most recent version.

11. Contact

Privacy questions or requests? Email info@expertpromptlab.com.